Customer Service Representative
We are seeking a highly organized and detail-oriented individual to join our team as a Customer Service Representative (CSR). As a CSR, you will play a crucial role in supporting our Operations and Sales team. This is a full-time position with opportunities for growth and advancement.
Responsibilities
Manually enter customer purchase orders into an ERP system.
Help set-up new accounts with the accounting/ops team.
Daily reporting of all new orders to upper management.
Update live google trackers with shipping information as provided by the warehouse leads.
Review all customer orders for accuracy and contact buyers and/or a sales representative if there are discrepancies.
Attend weekly sales/operations calls.
Maintain a rolling database of all upcoming sales promotions.
Assist the supply chain/marketing team with promotional events or sampling programs.
Provide the Sales Team with reports as needed.
Verify all SPS orders for accuracy and troubleshoot with the accounting team on any discrepancies.
Maintain a clear and easy to understand database of all customer shipping and routing guides.
Work with the Operations Team on new launch projects.
Liaison between Ops, Sales and Buyers in regards to new and old orders.
Experience
High school diploma or equivalent
Previous experience in an administrative or operations role is preferred.
Knowledgeable with Microsoft Office and Google Docs
Able to work independently and can multitask
Excellent verbal and written communication skills
Strong attention to detail and organizational skills
Able to maintain a professional attitude
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
On-the-job training
Vision insurance